Refunds
Batti is free, so you can try Spritefolk before paying for anything.
Paid characters
- If a character you bought doesn't work for you, email hello@spritefolk.com within 7 days of purchase and we'll refund it in full. No forms and no hard questions.
- After 7 days, write to us anyway: if something is broken and we can't fix it, we'll make it right.
- Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
- The same goes for Everyone ($19): ask within 7 days and you get it all back.
- When a refund is issued, the characters it paid for are turned off. Singles that added up to Everyone count by what you paid, so refunding one of them can lock Everyone again.
Contact
Include the email you used to buy and which character it was. We usually reply within two working days.